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Questions?
888-765-37408AM - 6PM EST
FAQs
- Is my transaction secure?
- Absolutely! All confidential information is transferred using a GeoTrust certificate using SSL 256-bit encryption. All credit card transactions are securely processed using Authorize.Net. Our website is PCI compliant and we never store your credit card information.
- Can I return this product?
- You may return unopened products for a refund up to three days after the items are received. You may exchange opened products for a different color or style up to seven days after receipt. See our return policy here.
- Are you a reputable company?
- Pro Extensions has been serving the beauty industry since 2007. We are one of the most respected beauty supply companies that operate on the web. Our reputation can be researched easily on the internet and we are confident you will enjoy our professionalism.
- Do you ship from the USA?
- Yes, our offices and inventory are centrally located in Indianapolis, Indiana. Many of our competitors ship an inferior product from China that could take three weeks to arrive, if at all. Do your research.
- Is this human hair?
- All of our products are 100 percent human hair (except our synthetic pony tails). Our products blend the best and are the easiest to use because they are 100 percent human hair.
- Will you sell my personal information or spam me?
- Never. However, we do offer a monthly newsletter for people who wish to subscribe. If you are interested in getting the latest deals, please sign up here.
- When will my item arrive?
- Most orders over $60 receive our World-Famous Free Overnight Shipping (read our policy here). Other orders are shipped with a basic shipping method and will take two to five business days to arrive.
- Will my order ship today?
- Order by 3pm EST during a regular business day (Weekends are excluded) and your order will ship TODAY!
- Can I call and speak with a real person if I have problems?
- Yes. You can speak with a real live American. Our office hours are 8AM - 6PM EST Monday through Friday.
- Is this product easy to use?
- Our motto is Fast, Easy and Fun. We want this product to be an enjoyable experience as well great quality. We provide how-to guides, before and after pictures and customer videos to ensure the process is simple and convenient.
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