3 Day Return and No hassle Exchange Policy
If you are a first-time hair extensions buyer, Pro Extensions is your best opportunity. Most hair extensions companies have a No Return Policy. Unlike those other places, we offer two different return options. We want happy customers and believe that by offering a fair return and exchange policy, we will create more happy customers in the long run!
To do an all-out return of your product, we require the item be in re-salable condition. This means the item should not have been removed from the original packaging (we do check). All sets should have the original gold twist tie intact and be securely fastened to the inner packaging material.
Returns must be shipped back to us within three days of their arrival to you. The arrival date is determined by tracking information and your return shipment date is determined by your package postmark. You are responsible for return shipping costs.
There is a 20 percent restocking fee for returns. Print off the return and exchange form and return this form with your package. Return all contents from your original order. We also recommend you use a shipping service with tracking. We are not responsible for returns lost in transit.
No Hassle Exchange
Exchanges are allowed up to seven days after the product is delivered. You are responsible for the costs involved in shipping the product back to us to complete an exchange. The product’s arrival date is determined by tracking information and the return shipment date is determined by your package postmark. All exchanges will be shipped via a standard method. We will not ship your exchange via overnight as this shipping service is only available for original purchases.
We waive the restocking fee for exchanges, but shipping costs to get the product back to us is your responsibility. We recommend you use a shipping service with tracking. We are not responsible for returns lost in transit.
You are only allowed one exchange per purchase. Print off the return and exchange form and return this form with your package.